FAQ
As long as your order status is “UNFULFILLED”, the order can be canceled from your end.The order will not be eligible for cancellation if it has already been fulfilled.
*CS Operating Hours: 10:00 to 18:00 (KST) / 18:00 - 02:00 (PST)
If you ordered with a wrong address, you must contact our customer service center (cs@sungbooneditor.com) as soon as possible. Keep in mind that if your order has already been fulfilled, we won’t be able to help you further.
You may contact the customer service of the courier, UPS, but any extra charge upon this address change request is subject to the customer.
Our warehouse starts processing the orders every day and the packages will ship out from California. A shipping confirmation email with the tracking number will be sent to you once the order is dispatched.
For US residents, a flat rate of $6.99 will be charged for shipping. However, please be noted that it may vary depending on the region, such as Hawaii or Alaska. Free shipping is offered for any orders above $60.
International shipping apart from the US is unavailable at the moment. We will try our best to offer worldwide shipping ASAP!